Customer testimonial & review

Very helpful along the process

Ms. Ami was an amazing international sales agent and I could not ask for a better experience.

Customer service aside the photo presentation is very poor. Upon careful examination and enlargement, I was barely able to see what appears as a cracked dash. I did not expect this especially since the car was the most expensive for that model. Had I been shown this earlier I would not have bought this car.

Ami was great. I just needed a van quickly so bought here in the US

Great and Fast communication , The customer service is very satisfactory Can't wait to get the truck

I have Bought 2 vehicles from Here and they ARE NOT as Advertised

Everything seems to be okay, until the price not negotiable and the car not moving for months, why?

Great experience just timing didn't work out in my end. Thank you!

I was expecting details responses, not vague short answers.

Cars from Japan, can do better in communicating proactively. When there is interest in getting a deal done, the communication is fast, but after the transaction has been done, the communication becomes slow or non-existent unless you send emails asking for the status of the process. A recommendation would be to send a weekly update email stating how the order is progressing "OnTime" or "Not OnTime" so there are no gaps of days/weeks without knowing how the order is progressing.

Great selection and quick response to questions!

They are very nice. I haven’t made the purchase just yet.

Very responsive. Simplified process

Cars from Japan is very professional. They do a great follow up. Make customers feel welcome and appreciated. They are quick to respond and answer questions The business is top notch and are an example to be admired. Thank you

Mr. Austin, the customer service agent that was helping me, did not do a great job answering my questions. He could not tell me any more information about the van I was looking to buy outside of what was already on the site. He did answer my questions regarding the buying process but some answers felt like it was copy pasted. He sounded kind of rude at the end of our conversation when I had a question about an email offer I got from Cars from Japan. He didn’t even know about the sale and then told me I was wrong. I sent him the screenshot and then he cut the conversation. Overall bad experience with the agent, and I was really looking forward to buying the car. Really disappointed.